Cancellation Policy

Last updated: 1 September 2026

To request cancellation, email contact-us@casarinse.shop as soon as possible with your order number.

We will try to cancel requests received within 12 hours of ordering or before fulfilment begins, whichever occurs first. Cancellation is not guaranteed once an order has been packed, handed to the carrier or dispatched.

If dispatch has already occurred, you may follow the applicable return process after delivery. Refusing a Cash on Delivery parcel may create carrier costs and may affect future COD availability where permitted by law.

If CasaRinse cancels an order because an item is unavailable, an address is unserviceable or payment verification fails, any captured payment will be returned to the original method.